1. Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return:

• Your item must be unused, in the same condition you received, and in the original packaging.
• You must provide proof of purchase.

Non-returnable items include:

• Gift cards
• Digital downloads (music or software)
• Personal care items
• Perishables (e.g., food, flowers)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases

2. Shipping Policy Overview

You can view full details on our Shipping & Delivery Info page, but here’s a quick overview:

U.S. Orders

• Free shipping on orders over $50
• $4.95 flat rate under $50

Canada

• Flat-rate shipping: $9.95 USD

United Kingdom

• Flat-rate shipping: $14.95 USD

Other International Orders

• Flat-rate shipping: $19.95 USD
• Duties and taxes may apply based on your country

Digital Products

• Instant delivery by email and via your account dashboard

3. Refunds

Once your return is received and inspected, we’ll notify you via email whether your refund has been approved.
Approved refunds are processed back to your original payment method within a few days.

Late or Missing Refunds:

• Check with your bank or credit card provider (refunds may take time to post)
• Still missing? Contact us.

4. Sale Items

Only regular-priced items are eligible for refund.
Sale items are final sale and non-refundable.

5. Exchanges

We only replace items if they arrive defective or damaged.
If you need an exchange, email us and send the item to:

JCLAY LLC
13834 Sutton Glen Ln
Houston, TX 77047
USA

6. Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.
If it wasn’t marked as a gift or was sent to the purchaser first, the refund will go to the original payment method.

7. Return Shipping

You’re responsible for paying return shipping costs.
Return shipping is non-refundable.
We recommend using a trackable shipping service or purchasing insurance for high-value returns.

❓ Need Help?

Reach out to us anytime — we’ll do our best to make it right.